FAQs

You have Questions? We have Answers!

1. How long does shipping take for my order?

We strive to process and ship your order as quickly as possible. The exact delivery time depends on your location and will be provided during the checkout process. Typically, delivery takes between 10 to 12 business days. You can track your order here.

2. What payment methods are accepted?

We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express) and PayPal. Simply select your preferred payment method during the checkout process.

3. Do you offer international shipping?

Yes, we offer international shipping. However, please note that additional customs fees or import duties may apply, which are imposed by your country. These fees are the responsibility of the buyer.

4. What is your return and exchange policy?

We want to ensure your satisfaction with your purchase. If for any reason you are not satisfied with your product, please contact us within 14 days of receiving the item to arrange a return or exchange. Please refer to our detailed refund and return policy for more information.

5. How can I contact customer service?

Our customer service team is ready to assist you with any questions or concerns. You can reach us anytime via email at info@pochoos.com or through our contact form on the website. We strive to respond to your inquiries as quickly as possible.

If you have any further questions, please don't hesitate to reach out to our customer service. We are here to assist you!