We strive to process and ship your order as quickly as possible. The exact delivery time depends on your location and will be provided during the checkout process. Typically, delivery takes between 10 to 20 business days. You can track your order here.

We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express) and PayPal. Simply select your preferred payment method during the checkout process.

Yes, we offer international shipping. However, please note that additional customs fees or import duties may apply, which are imposed by your country. These fees are the responsibility of the buyer.

We want to ensure your satisfaction with your purchase. If for any reason you are not satisfied with your product, please contact us within 14 days of receiving the item to arrange a return or exchange. Please refer to our detailed refund and return policy for more information.

Yes, the safety of our products is our top priority. We ensure that all products comply with applicable safety standards and are made from high-quality, non-toxic materials. However, we recommend supervising your pets during the use of our products to minimize any potential risks.

Our customer service team is ready to assist you with any questions or concerns. You can reach us anytime via email at inf@pochoos.com or through our contact form on the website. We strive to respond to your inquiries as quickly as possible.